GLOW BY COLEY POLICIES

BEFORE BOOKING

Your credit card information is required in order to book an appointment with Glow by Coley. After booking, you will receive an email with details for your visit. If you have questions about your service or need to make any changes, please contact Nicole directly via phone call, text, or email.

RESCHEDULING AND CANCELLATIONS

Any appointment can be rescheduled for an upcoming available date with no penalty.

Any appointment canceled with less than 12 hours notice, will result in 25% of the cost of service being applied to the client’s credit card on file. 

Any appointment canceled with less than 6 hours notice, will result in 50% of the cost of service being applied to the client’s credit card on file.

Any appointment that is a no call, no show will result in 100% of the cost of service being applied to the client’s credit card on file.

If a customer arrives 15 minutes or more late to their scheduled appointment time with no prior notice, it may result in the appointment being cancelled. 

Nicole is a VERY reasonable person and understands that life happens! She will review each situation based on her own discretion and use the best judgement possible. Please understand she’s a small business owner and is committed to giving you an amazing service during your scheduled time. So in return, please be committed to showing up for your appointment, and showing up on time. Nicole looks forward to making you glow!

PAYMENT OPTIONS

Glow By Coley accepts cash, check, credit card, Zelle, Venmo, and Apple Pay